WORKING FROM HOME PROGRAMS: HILTON@HOME
WORKING FROM HOME PROGRAMS: HILTON@HOME
Telecommuting is one of the modern-day trends
that have been adopted by organizations worldwide. The hotel industry has also
embraced this system evident by global hotel chains such as Hilton. Hilton@home
is a work-at-home program that has been hiring reservation agents among other
positions. Hilton flaunts this program in their words as “a work-at-home
environment that encompasses principles of flexibility, individuality, and
stimulating work”. Some of the work-at-home positions offered by Hilton at home
include; call center jobs, customer service, and sales networking.
program aids the company to provide round-the-clock services to its guests and
attend to over 34 million calls annually without the need for employees being
in an office. Work-at-home employment is mostly part-time hence employees work
in the evening and weekends for a minimum of 20 hours and a maximum of 30
hours. Such positions usually require sales experience. Training and meetings
are done by the company to propagate productivity (Brunelli & Brunelli,
program benefits/motivation to employees
Work-at-home programs can
help telecommuter employees in multiple ways. Companies perceive this as a
means of mutually saving time and costs. It’s also a method that seeks to
encourage employees to work efficiently. Here is a brief look at the merits of
these programs to employees;
Less fuel and other car expenses – Telecommuting helps employees
curb transportation fees or costs related to cars since they don’t need to
drive to work. By doing this, they create a more eco-friendly environment that
is safer because there are no gas emissions ("5 Benefits of Telecommuting
For Employers and Employees - 1MFWF", 2014).
More time for oneself and family- Telecommuters can be able to
spend more time with their family, and this makes them happier. They also get
time for hobbies and sports which make them more productive.
Telecommuter Employees also enjoy lower child-care expenses since
they have more time to take care of their kids
Work at home jobs can come
along with several employee benefits alongside a competitive pay and incentives
to motivate them. Benefits are crucial in the modern society, particularly when
one has a family ("Work at Home Jobs with Employee Benefits", 2016).
Here are some of the numerous benefits packages that work-at-home employees can
• Medical, vision and dental plans
• Emergency assistance
• 401k retirement plans for long-term
• Discounts on products they market
• Life insurance
• Computer equipment from employers
• Tuition reimbursement
• Disability insurance
• Travel privileges and paid vacation
Hilton at home provides their
employees with global hotel discounts, paid time off and 401k savings plan
among other significant benefits. These benefits differ from one organization
to another and seek to motivate employees to increase productivity and improve
performance of the company hence realization of the business’s overall
objectives and goals
Work-at-home benefits to the company
Work-at-home programs are beneficial to the employers in many
ways. Here is a glimpse at how these programs can help companies;
-Telecommuting programs decrease companies’ need for office space.
An organization can employ as many workers as possible without worrying about
increasing the space in the room.
-Work-at-home programs enhance employee performance by improving
the work-life balance of employees through increasing their scheduling
flexibility and eliminating their commute time.
-Organizations can enjoy lower office costs since there are fewer
people in the room. Bills are tremendously cut off.
- The company can also enjoy reduced health insurance costs.
Telecommuter Employees are happier and healthier as they have flexible
schedules that allow them to have enough time to exercise, take care of their
children, rest and run other errands (Us, 2016).
Work-at-home programs may
sound enticing but if examined critically, the demerits begin to outweigh the
benefits. Here is a glimpse at some demerits;
Lack of career advancement- telecommuter employees might exceed
the responsibilities and goals of their position, but this might be useless in
cases where the organization’s office culture doesn’t take into consideration
such employees for promotions and other forms of relevant career development.
Loss of company culture- telecommuters may miss out on events that
office co-workers bond over. Separation can as well demoralize them as much as
the company culture fades.
Poor communication- face to face communication is the most
efficient way to communicate. Telecommuter employees are denied this as well as
other important announcements and conversations in the office hence rely on
other means for updates
Overwhelming schedule for employees- telecommuters may get an
always-on mentality and less freedom especially if they are in a different time
zone from their employers. The never-ending schedule has a negative impact on
Poor interpersonal skills- working from home programs can lead to
poor relationships as they work remotely at home. Being less interactive or
social without building a networking schedule makes employees less productive
Measures should be taken by employers to ensure telecommuter
employees are taken seriously career-wise and meet with co-workers from time to
time to mingle. Companies should also use efficient means of conveying relevant
information to employees and allow them to attend official events.