Custom FAQ
How does your service work?
It’s really simple. Just click on the “Order Now” button on our website, fill in the order form to provide us with details about your order and pay for the order. We’ll then assign the order to a suitable and qualified writer and deliver it to you.
Is your service confidential?
This service is discreet, sufficiently secure and completely confidential. Apart from effectively defining confidential information, this service provides a broad explanation on the restrictions governing the use and disclosure of the information provided by clients. Additionally, there are defined clauses on solicitation, the return of confidential information, and indemnification.
Neither do we store a record of chats and calls. We mitigate this risk by making sure security protections are in place from the outset.
Is your business website secure enough?
Our website security is divided into two; protection for the company, and protection for the clients. For the company, website security is designed to protect the company’s website and related resources from vulnerability exploits, malware & DDOS attacks, defacement, and blacklisting. For the visitors, website security is designed to safeguard against session hijacking, phishing schemes, killing forum SEO link SPAM, stolen data, and malicious redirects via SSL among other security protocols. However, many business owners have the misconception that implementing SSL/TLS is all that's needed to ensure their website's security. If security on the server-side isn’t as hardened or up-to-date as it should be, you're leaving your data at risk. Our 1st rule of web development is to keep our website secure to avoid serious data security vulnerabilities.
Would you be willing to sign a non-disclosure agreement (NDA)?
Yes, we would be willing to sign a non-disclosure agreement. This is in line with our interest in protecting sensitive information and ensuring high levels of confidentiality are maintained at all times. We understand the importance of protecting classified and sensitive information.
What are the payment methods accepted on Mypaperhub's platform?
Payment methods include apple pay and wire transfers. The payment options offered on our website are built around high-security infrastructure. Apart from secured and armored transport systems for our digital payments, the website utilizes OTP technology in ensuring high levels of security in our transactions.
How come your prices are so low/high?
Our prices are reasonably pegged on three factors; the number of pages, the academic level, and the deadline.
Are the prices negotiable by any means?
Not negotiable at all. However, we do offer a flat 25% discount to ALL customers on ALL orders (and not just the first order). You do not need a discount code to get save 25% at checkout. Discount will be automatically applied at checkout.
Does the price include a plagiarism check and editing?
Yes, the prices charged are inclusive of editing and plagiarism checks.
Should I require amendments, is this included in the quoted price?
Yes, amendments are included in the quoted price.
Do you offer any discounts? What do I need to do to get one?
Yes, the company offers discounts. Customers who continually place orders on our websites are subject to discounts for return jobs.
Do you have a Money Back guarantee?
We have a 100% to your satisfaction or your money back guarantee if purchased. When that’s the case, please email us at MyPaperHub.com & we’ll take care of it. We are solution-oriented. Solve problems. And add value.
Who will work on my paper?
Your paper will be worked on by a myriad of writers, and you get to choose from a variety of professionals.
How do you choose which writer will write my paper?
Ratings are our primary selection tool for writers. Writers with the highest ratings are bound to get prioritized for most jobs.
How fast of a turnaround can they help?
Our writers are on standby to help with a turnaround of as fast as a page per hour. Submit your first request and try us out!
Can I request the same editor as before?
Yes, you may. It’s a companywide policy and we encourage this culture especially in instances where you like the writing style of a specific writer.
Can I have the same writer if I submit in chapters?
Yes, you may. The company encourages this because it breeds better quality and builds mutual understanding between the client and the writer.
Is it possible to get in touch with the person writing my paper?
Yes, it is possible to reach the writer directly. Your personal information will however remain anonymous to the writer as per our privacy policy.
Will I be able to change/update order instructions?
While this is provided for, there are additional costs attached to changing and updating order instructions depending on several factors such as:
• If the writer will be almost done with the paper then additional costs will be factored in and if the change of instructions will demand that the writer re-writes the entire paper from scratch then you will have to order a new paper altogether.
• If the writer will be okay to change the paper content to suit the new instructions without pay, you won’t be charged. This happens mostly when the additional instructions do not affect the deadline or the already written content. The writer will decide.
For such requests, please chat into support or start a live chat so they can look into this for you?
What measures do you have in place to counter plagiarism?
We take seriously the scourge of plagiarism. Not only is plagiarism a scourge to academic writing but also creative writing.
We have a free internal plagiarism checking tool, and papers provided to clients are checked and ensured to be plagiarism-free before being sent to our clients.
We are as militantly anti-plagiarism as it gets and we only provide original papers written from scratch to avoid a 100% chance of being dinged by Turnitin. We understand that plagiarism is a grave academic crime, and we always check each and every paper for plagiarism before delivering it to a client.
How does your service guarantee this will not trace back to your customer as plagiarism?
Papers provided to clients are checked for plagiarism across an extensive database of universities. Additionally, papers are not re-used or shared by the company.
Can I order a pre-written essay?
You'll get caught buying a pre-written paper and submitting it for grading purposes.
At Mypaperhub, obtaining a pre-written essay is not possible. All the papers from the website are written from scratch. The company is dependent on instructions from customers for the creation of papers. Furthermore, the company neither stores nor reuses papers from customers.
What are your formatting standards?
Our formatting standards cut across all the major university format requirements for different disciplines. Additionally, we regularly update our services to match changes in formatting styles and unique discipline requirements.
MLA is the standard format for American school writing, it's basically:
• Font: Times New Roman
• Font Size: 11-12
• Line spacing: double
We always tweak it a bit so it's more fitting but it's a nice base formatting but it will depend on your professor's super specific paper formatting of citations and we will write a solid paper with the specified format.
There are specific rules for how many sentences each paragraph should have and everything that our writers ought to follow; it depends on the college, and sometimes individual instructors.
Can you work on a specific style guide or format?
Yes, we work on specific style guides or formats. Some professors come up with their own style guides and we are keen on that. Sometimes, you have to use Harvard citing, but every single Professor gives a different way of actually referencing information. Others are lucky to use APA citing for everything.
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What file formats do you accept?
Some of the file formats accepted by the company include .DOC .DOCX. TXT .ODT, .RTF, PDF, AND .WPD
Where do you get your references from?
Our references are obtained from school libraries, reputable journals, and academic resources that are university-approved.
Do you guys do papers based on a book?
Yes we do, response papers included.
My paper needs to use a specific book. Do you guys have the book?
Please place an order at our order page and provide us with information about the book at the description part of filling the order details. E.g. “What’s it title? Who authored it? “
In case I forget my password, what should I do?
The website contained a detailed procedure where you can reset your password or received email instructions for a forgotten password.
How will I get the completed paper?
Completed papers are sent to students primarily through email.
How do I get a word count for my document?
A word count for the document can be provided in a separate document. Additionally, plagiarism reports may be provided correspondingly. However you should note that Word count is already included within the Word user interface by default; if you’re using Microsoft Word go to the top of the page. Click tools. Then click word count.
Other options:
• Try opening Pages in a different browser. Like, if you’re in Safari, try Firefox or Chrome instead. Or clear your cache in your browser (CMD+SHIFT+DELETE in the browser window should bring up the option to clear it).
• The Word Count box appears at bottom of page. Move cursor over the right side of the word count and you can change what you'd like to display (e.g. paragraphs, words, etc). If this doesn't work, make sure the application is updated & should solve any issues. Hope this helps.
What if the delivered paper does not meet my expectations?
Clients are provided with the option of a revision in any instance where they are convinced the writing they were provided with does not meet their needs and expectations. Revisions are governed by the guidelines laid out in the revisions polity and are undertaken at no additional cost. Apart from revision requests, clients have the option of asking for a different writer to handle their orders. In accordance with the Money Back Guarantee, clients may request any of the customer care representatives to set their order on a ‘dispute’ status. In such a case, a 100% refund is available for the client.
How do I request revisions?
In the submission section, there is a tab for revisions requests. In the event you feel that a paper delivered needs some changes, the company has provided for free revision in such cases. In such an event, a writer is expected to provide the writer with specific guidelines as revision instructions, as well as a defined number of hours through which the revision is supposed to take place. In the event a client feels the level of expertise presented in the writer handling their task is below par, they are at liberty to request for a more experienced writer. However, a request for a new writer requires more time, as much as 12 hours, to find a writer who can expertly handle an order. More information on revisions is contained within the revision policy section.
Will you give me a refund if I don’t get a certain grade?
Please keep in mind that we cannot guarantee any specific grade. We are open to revising the paper as per your professors feedback and even rewriting the paper from scratch using a different writer; which we do free of charge but after you have submitted the paper for grading then those are circumstances beyond our control.
We guarantee high-quality papers. However, professors may assess not only the sheer knowledge of the student, but other factors beyond our control that can weigh into the final score of the paper for example fair grading, personal issues. Some professors grade papers harshly based on factors other than academic ability and not according to the university grading system but according to how they feel. Some professors are notorious for being magicians when it's time to give students their marks.
We provide high quality papers. We always follow a client’s instructions. We do not plagiarize. Our grammar is high quality, and we format papers according to recognized academic standards. However, in the rare event that you won’t be satisfied with the delivered paper’s quality, please do not approve the order. Instead, you can set the paper on revision, or if the quality is very unsatisfactory, you can ask for a refund as per our Money Back Guarantee Policy.
Our expert writers will always give their absolute all by providing great arguments, supporting a main position with materials from the chapters you’ve provided and even when your professor can be very tough with an unfair grading policy; opinions will be defended very well.
I’m I regarded as a cheat for using this service?
The company is focused on providing its clients with samples of what they should deliver – not actual papers for academic classes. In the event a client uses papers from the company as their final submissions, that is outright cheating and a violation of the policies governing interactions between the company and its clients. The company expects that papers delivered to clients will be used as a guide through which the clients will submit their papers. The company upholds legal and ethical standards, which are in light of the expectations and stipulations of educational institutions.
How much will the paper cost?
The cost for papers is dependent on three factors; the number of pages, academic level, and urgency of the paper.
Kindly use the price calculator on our website to determine the price of your paper. The good thing with filling the order form is that you get an automated 25% discount.
Where can I find a discount code?
I'm afraid we aren't running any at the minute. However, the 25% discount is all we can give at the moment. If we give a further discount, we won’t be able to get a quality, qualified writer to work on your order.
Ok placed my order last night will it be delivered today?
Yes, it will mate depending if you ordered within a 12 hour deadline. If you selected 24 hours, 48 hours or even 7 days, the order will be delivered by the set deadline. If you wish to change the deadline please contact support
Can I see a sample of your work? Do you offer a free sample?
Yes, there are free samples on offer upon request. Here you can sample a few of the sample papers.
What are your payment options?
Some of the payment options include Apple pay, Visa, PayPal, Payoneer, and wire transfers. Other payment options are available.
I'm concerned about copyright. No one will be able to take my ideas, will they?
Through the confidentiality set-up of the company, rights to works are only reserved for the client.
What's your phone number; how can I contact you?
Contact can be done through email, calls (206)809-1077, or live chats on the website. We don't offer inbound phone support at this time, but would love to help. For account-specific or transaction-specific help, please create a new email case at MyPaperHub.com
May I cancel my order and receive a refund before it’s delivered?
Canceling an order is provided for as long as it is within 15 minutes of the writer accepting the order. In other cases, there will be a cost attached to cancelation. Normally we assign orders within the first 15 minutes after payment has been made.
We refund orders under several instances:
• Duplicate orders - More than one.
• If we haven’t found a competent writer in your field of study (very rare case)
• If you request for a cancellation within the first 15 minutes of order placement.
Refunds take between 5-7 working days to clear, depending on your bank. You can check the refund status of your order under your bank statement. However, if you paid via PayPal this means an instant refund.
I have to attach files to my order. How do I do that?
Send everything and attach all information needed to MyPaperHub.com
I don’t have a PayPal account. How do I pay? Can I pay with a debit/credit card?
Yes, you do not need to have a PayPal account to complete payment. If you have a credit or debit card, you can still pay for your order. Please select the “Pay with a debit or credit card, or Bill Me Later” option once you’re redirected to the PayPal page.
I want a single-spaced paper. What to do?
Please note that a standard page is double spaced, and consists of 275 words. If you require a single-spaced paper, you will have to fill out 2 pages for each single spaced page needed. For instance, if you need 5 single-spaced pages, you’ll need to place a 10-page order, i.e. 5×2=10.
I want a paper whose spacing is 1.5 lines. What to do?
Please note that a standard page is double spaced, and consists of 275 words. If you require a paper whose spacing is 1.5 lines, you will have to fill out 1.5 pages for each page needed. For instance, if you need 2 pages with a spacing of 1.5 lines, you’ll need to place a 3-page order, i.e., 2×1.5=3.
If my paper needs to be 3 full pages plus works cited page, am I listing the number of pages as 3 or 4?
3 pages. We provide a free works cited page for every paper.
What is specialized ? I am trying to see the difference between that an bachelor.
Specialized included subjects such as engineering, nursing, computer science, IT, etc... once you've selected the subject, then the study level will be automatic if it's a specialized subject.
Can you provide Thesis tutor service?
We only write from scratch. We do not offer step-by-step guidance. However, you can communicate with your PhD-level writer via email just to make sure that the thesis represents what you want and how you want the final piece to turn out. Most of our clients prefer us writing for them the entire project, it saves time, and you still enjoy the freedom to control how the thesis is written.
But my university examiner will easily catch me. Usually, they know our writing styles?
I want to use my words.
The writer assigned to work on your project will strictly follow your writing style. You simply need to attach some of your past projects.
You can also rewrite the entire thesis upon receiving it. The whole text will be 100% original, and you can opt to reword the entire thing to suit your words of choice.