Training of employees can be done ...
Training of employees can be done in
several ways. The most common are formal training, informal, self-directed,
cross-training and job rotation. In this case, formal training will be done
because it involves a careful proceeding that assesses what the knowledge,
skills or abilities that the employees need. Also, the training has a design
that includes identifying the goals and objectives, training methods to meet
the aims and ways of evaluating the objectives if they were met or not. The
training plan is developed basing on the following steps; conducting need
assessment, the readiness of the employees for the training, creating a
learning environment, development of an evaluation plan, selection of training
method and monitoring and evaluation of the program.
Training on Legal and Ethical Behavior
The training equips the staff with the
knowledge on how to maintain ethical behavior and comply with the set laws and
regulation of the professional practice. The training will take four weeks, and
the training will be done in the CSA conference hall. The staffs to be trained
are all the employees in the organization, but it will be done in different
session because they have various legal regulations and different expectations
on the ethical behavior. For example mental health and substance abuse
counselor, peer support specialists, physiatrists and interns will be trained
on the same legal and ethical behavior because they deal directly with the
The training objectives include; to
find out the knowledge and skills of the employees on the expected legal and
ethical behavior, to equip the employees with the knowledge on the professional
ethics and legal requirements and their implications and finally to assess the
compliance of the employees to the set law, regulations, and ethical
The training will be done on the following
topics: an introduction to professional legislation and regulations and ethical
code of conduct, a review of the laws applicable in ethics and the expected
ethical and legal behavior of the employees. Also, they will train on the
importance of compliance to the rules, the common ethical dilemmas that
employees undergo, the consequences of not breaking the laws and regulations
and lack of compliance with the ethical code of conduct and conclusion. The
materials to be used include; handouts with the code of ethics and the set laws
and regulations, videos showing the delivery of services client in an ethical
manner and scenarios of ethical and professional misconduct and the
Cultural Competence Training
For professionals to work effectively in a
cross-cultural situation, they must have a set of behavior, attitudes and
policies that come together into their system. CSA has a diverse set of
employees and the clients from various religions, races and having different
cultural beliefs. It increases respect, creativity, trust, helps overcome the
fear of mistakes, promotes equality and encourages participation from various
Training will take two weeks, and it will
be done outside the organization in a commercial conferences facility. The
staffs that are attending the training include middle-level supervisor and the
employees they supervise. The objective of the training includes: to equip the
professionals with skills on how to deal with diverse populations and also to
find out strategies for bridging language barriers. The organization of the
presentation; introduction to the required cultural competence of the team, how
to deal with the various client with different cultural beliefs, language
barriers and how to handle them and the various challenges employees face in
the cultural competence and their solutions. Videos, handouts, and pretest will
be used to conduct the training.
Training on How to Maintain
It describes the extent to which the
client and the professional and even among the professionals themselves should
relate. The training will be one for one week in the CSA board room and the
staff who are attending the training are those who deal with the clients
directly and patient information e.g. psychiatrists, medical records, interns,
administrative assistant, nurses, peer support specialist and mental health
counselor. The objectives are: to educate the staff on the different
professional boundaries and the importance of maintaining the boundaries. The
training will be on the following; introduction to the various professional
boundaries, how to keep the boundaries, and the importance of maintaining g the
boundaries. Handouts, simulations, videos, posttests and exercises will be sued
to deliver the required information.
Training on Conflict Resolution
Training will take three weeks, and it
will be outside the facility conference center, and all the staff will attend
the training on conflict resolution. The objectives of the training include;
training the staff on how to solve a conflicting issue and educate them on the
existing policies of conflict resolution and how it works. The training content
will be delivered on the following topics; introduction to conflict resolution,
principles of empathetic conflict solving, the various policies on conflict resolution
and how they work and the different situation the might lead to conflict and
how to handle them. The material to be used includes simulations, videos,
handouts and other real life examples of conflict and solutions.
Training plan is a very essential tool
as it gives clear guideline on what to do when conducting training. It ensures
all the topics to be addressed in the training re covered and it will keep that
trainee on focus. Also when budgeting for the training plan is useful as it will
provide the information require so as to allocate funds.
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