Effective Communication
Communication
is a process that is associated with the movement of information from one point
to another. It is a process that can be as simple as the definition describes
and can also be very complex. It is a process that occurs in very many forms
and some of the important ones include; nonverbal communication such as the use
of gestures and body language; verbal
communication such as when people talk to each other face to face, over the
telephone through the television or radio; written communication such as the
use of emails, letters, telegrams, the internet and other forms; and the is
also the visual media such as the use of logos, advertisements, maps, charts,
graphs etc. all these are forms of communication associated with the transfer
of information from place to place or from person to person (Effective communication,
2017). Sometimes more than one of these forms can take place at the same
time such using verbal language while still complementing it through the use of
gestures and body language, using written communication with visual
communication at the same time to enhance understanding. Communication is a
phenomenon, and a process that is very important and the complexity regarding development
of the communication humans use forms part of the identity of human beings
because of their ability to communicate. Good communication has a large variety
of applications all of which have great significance to human lives they
include for business, politics, interpersonal conveyance of information and
many other aspects of the human life. Human beings depend on communication so
survive, and it is an aspect that has greatly developed and evolved especially
with the help of technology (Bovee et al, 2016) and this essay will
try and analyze the various factors of comunication that make it important in
human life.
The
ultimate or desired goal of any good communication usually understands.
Communication can only be deemed effective if the parties associated with the
process understand each other well enough. It is usually less of a phenomenon
and more of a process because it involves the participation of more than one
individually and they are usually constantly negotiating the roles they play
within the process, and this can be either consciously or subconsciously. A
communication process always has a sender as well as a receiver, and these are
two important parties important for the communication process. In some
instances, their roles change for example when in verbal communication and
people are engaging each other in a conversation. In other instances such as in
written communication, the sender and receiver are usually distinct in their
roles in the communication process. Communication usually has a process that
involves the sender first encoding the communication so that it can easily be
conveyed; there also has to have a channel for the communication to travel.
When information finally reaches the other end which is the receiver, he or she
has to decode the information to understand what it means and what it is meant
for.
Businesses
communication has become one of the most deeply assessed forms of communication
because of its application especially in the world of today. A look at the
business world of today clearly shows how much communication matters and how
far it has advanced over the years thanks to the advancement in
technology. Business communication is
the communication that takes place for the purpose of commercial benefits for
organizations. In business communication, the term communication is associated
with a wide variety of business-related factors such as customer relations,
marketing, advertising, public relations, consumer behavior, event management
and other important business related aspects. These are factors that are rooted
in the application of communication process. The media plays a very important
aspect of business communication because it provides it with some of the
important channels of communication such as the internet, radio, television,
word of mouth, billboards and many other ways through which business convey
information to other businesses as well as to their customers (Good Communication, 2017). Unlike normal communication which is simple,
business communication is usually complex and has some aspect that makes it
effective such as the establishment of goo hierarchy within the business, good
management of conflict, having good written communication and consideration of
aspects of culture. These are factors that are important in a business and
ensure that communication within an organization is smooth. The development and
application of processes associated with business communication help in showing
how important communication is. Businesses are the units of the society of
today and are very important because they are a source of employment for many
people, they provide a finished product that is consumed by the society, and
they are a source of revenue for the government. Business communication is,
therefore, significant in the world of today because of its utilization in
businesses (Communication,
2017).
Communication
leads to a good understanding of information conveyed and therefore leads to
good cooperation between employees and has a generally positive influence on
their performance. It is a good way of solving problems within an organization
such as when conflicts arise within an organization by providing solutions when
employees have complaints and help answer questions when solving problems. It,
therefore, creates a peaceful environment in the organization associated with
harmony and peaceful coexistence between employees in the organization and
therefore, builds a lot of trusts and a very good working relationship that
enhances performance and productivity of employees and management in an
organization (Bovee et al, 2016).
Poor communication by leaders in an
organization leads to a lot of problems associated with confusion, frustration,
and bitterness. Poor communication creates rumors and helps cultivate a poor
culture in an organization because of a poor working relationship between
employees as well as managers. The
success of an organization therefore, depends on how the leaders and management
understand the importance and significance of good communication in their
operations as leaders (Communication, 2017).
The
basic functions of management can never function without good and effective
communication, and some of these functions include organizing, planning and
coordination and communication is one of the biggest foundations of these
functions. The success of an organization is, therefore, built upon good and
effective communication. It is a good tool for motivating employees whereby it
can be used to inform them of the best possible ways of performing their duties
as well as clarifying any issues that many arise in the course of the duties.
Communication is also a very good source of information in an organization, and
this is information that can be used for crucial decision making. As a good
source of information, communication can also be used to develop good attitudes
within an organization. As explained above miscommunication results to the
development of rumors in the workplace and rumors lead to confusion and
frustration because of misinformation (Effective communication, 2017). Good communication,
therefore, clarifies issues and makes employees well informed and thus they
develop good and positive attitudes, and their overall performance and
productivity are enhanced. Good communication also leads to the development of
good relationships between individuals in an organization through the process
of socialization. Employees get the chance to build trust between each other,
and it creates peace and harmony within the workplace. As also explained above,
controlling is an important function of management and cannot function without
good communication. Controlling is usually in the forms of leadership,
management, and protocol in an organization and is usually established by the
use of policies and guidelines in the workplace. Good communication ensures
that the controlling process of management is adhered to effectively and the
business is run smoothly (Bovee et al, 2016).
As
explained above, the goal of any effective communication is understanding, and
when there is a fault in the process of communication then the receiver will
not understand the actual meaning meant for him, or she and the communication
may be deemed ineffective. Any change or fault in parts of the process may
result in ineffective communication. It is, therefore, important for people to
understand the various aspects of communication to ensure that it is effective
in conveying the intended information (Good Communication, 2017). Communication is usually at
the center of all human activity. It influences the lives of people by the
addition or the subtraction of their efforts in day to day activities and helps
people in the development of relationships with others. It is an aspect that
leadership utilizes for themselves as positive aspects of their leadership
process because it is an aspect that dictates their success. However, mot
leaders fail to invest adequate time in learning and understanding aspects of
communication that may be beneficial to their success.
References
Bovee, J. V. (2016). Excellence in Business
Communication 12th Edition.
Communication. (n.d.). Retrieved 2017, from
https://www.skillsyouneed.com/ips/what-is-communication.html
Effective
communication. (n.d.). Retrieved
2017, from https://www.nature.com/scitable/nated/topicpage/effective-communication-13950970
Good Communication. (n.d.). Retrieved 2017, from
http://www.managementstudyguide.com/importance-of-communication.htm
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