Organizational Behavior Management (OBM) : Discussion Questions | MyPaperHub

Discussion Questions


Types of groups

There exist different types of groups within an organization. These types of groups include, formal, informal, primary and secondary. A formal group is one that is developed within an organization for a specific task or role in the organization and is based on a specific objective for which members of the group have to achieve. The informal group, on the other hand, is usually formed by individuals in the organization where they want to interact with each other while in the organization. They usually have no specific purpose or any specified objectives. The other type of group is the primary group, and it is associated with a small group people organized together for a specific purpose. Lastly is the secondary group and this is a large group organized for a specific purpose within the organization (Types of Groups, 2017).

Bureaucratic and decentralized forms of control

Organization structure is very important because it dictates the manner in which business will be run and helps establish hierarchy, authority, communication and other important aspects of an organization. It is a factor that helps define the organization’s culture as well as its environment. Two of the important structures for which a=organizations are formed include bureaucratic and decentralized forms of structure. The bureaucratic structure is one that is associated with a centralized form of control whereby an organization uses authority, hierarchy, policies and other forms of rules to establish control in an organization and assess the performance of employees. In bureaucratic control, power is usually centralized within few top officials who dictate all the activities of the organization. On eating another hand a decentralized form of control in an organization is associated with lower levels of the organization having some form of independence from a higher level and work independently so as to achieve goals of the entire organization.  The main idea about a decentralized system is based on the aspect of self-organization whereby the local components work together and establish some form of order as well as coordination with the aim of achieving the global goals of the entire organization. Unlike a centralized form of control, a decentralized one has a form of power sharing whereby all the powers of the centralized system have been shared by all the local components of the system. It is system also referred to as a distributed control system whereby all the local components have an equal responsibility and are mandated to perform equally and meet the global goals and objectives of the entire system. Its powers are distributed and are not centralized (Bakule, 2008).


Total quality management is a management approach whereby organization looks for a long term success with much focus on customer satisfaction. With emphasis on customer satisfaction all the other functions of the organization, improve and productivity increased. It is associated with encouraging all members of the organization to participate in ensuring all processes in the organization are carried out with the utmost effectiveness, and this has a direct effect on developing quality products and also providing quality services for the customers to enjoy. Some of the characteristics of Total Quality Management include putting a lot of emphasis on customer needs and this will be reflected in the development of quality products and services. It is also associated with participation by all employees in the process. It is usually process centered whereby all employees are encouraged to enhance the processes within the organization and also put a lot of focus on the continual improvement of the process (Total Quality Manament, 2017).




Bakule, L. (2008). Decentralized control. 87-98.

Total Quality Manament. (n.d.). Retrieved 2017, from

Types of Groups. (n.d.). Retrieved 2017, from

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